Shipping and Returns
FREE SHIPPING! Everyday to the USA, excludes Hawaii & Alaska.
Orders are processed: Monday – Friday from 9am – 3pm CST
(Public Holidays Excluded)
Order Confirmation: After placing an order, you will receive an order confirmation by e-mail. This means we’ve received your order in our system and have pre-authorized your credit card for the purchase. If your item is back-ordered or otherwise unavailable, we will void the pre-authorization charge and contact you to inform you by e-mail. If your item(s) are available for immediate shipment (within 7 business days unless noted longer on the product page), we will process the charges and submit the order for shipment.
Tracking Numbers will be sent to your email once your order has shipped.
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Service team.
You will be receiving a phone call from the freight carrier to set a delivery day and time 24 to 48 hours prior to delivery. Delivery is normally within a 4 hour window and every effort will be made to ensure any delivery issues (remote areas, long driveways, large and low hanging trees, apartment complex, stairs, etc.) should be addressed with us prior to shipping.
The sauna will be delivered in 1 box for 1-2 person models or multiple boxes for larger units. All boxes will be strapped vertically to a pallet. Our saunas are delivered in a 53ft semi-truck. The single driver will unload the pallet ONLY to your curbside or end of your driveway.
Once the driver has unloaded the pallet, we ask that you immediately inspect the box(s) for any damage. Please indicate any minor scratches, indentations, or scuff marks on the delivery receipt. You do not need to open the boxes to inspect the sauna. Refuse delivery if you should see a large hole anywhere (most likely damage made by freight carrier forklifts).
If you have any questions regarding the delivery process, assembly,or general questions on how to get the most from your sauna experience, please contact our Customer Service at 1-800-470-0256 or e-mail firstname.lastname@example.org
Faulty or Incorrect Items:
In the case of faulty or incorrect items are received, please contact our Customer Service team via email@example.com Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.
Once investigated, we will be able to provide you with information on how to proceed.
You can return any FULL PRICED item/s within 30 days of the purchase date. All Returns are subject to a 20% restocking fee and must be unopened and undamaged. Returns must have prior authorization provided by our support staff. You will be responsible for paying for shipping costs regarding a return.
Please Contact us for a return authorization:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, a 20% restocking fee will be deducted then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a specified amount of time as noted in the approval.
If using a Promo Code, the promo code needs to be entered during the checkout process. There will not be any other places where you can enter the Promo Code except during the checkout process. If you forget to enter the Promo Code, regularly displayed pricing will be in effect.
Planet Sauna will not be responsible for any differences in pricing or amount charged when customers fail to enter a Promo Code.
You will be responsible for paying for your own shipping costs for returning your item.