Refund Policy

Returns

You can return any FULL PRICED item/s within 30 days of the purchase date. All Returns are subject to a 20% restocking fee and must be unopened and undamaged. Returns must have prior authorization provided by our support staff. You will be responsible for paying for shipping costs regarding a return.  

Please Contact us for a return authorization:

support@planetsauna.com

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or return.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

All canceled orders and/or returned goods shall be subject to the following:  a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller.  Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.

For products sold with a “Free Shipping Promotion” the actual freight cost to originally ship the product will be deducted from your refund.

If you are approved, all applicable fees and a 20% restocking fee will be deducted and then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a specified amount of time as noted in the approval.

Promo Codes

If using a Promo Code, the promo code needs to be entered during the checkout process. There will not be any other places where you can enter the Promo Code except during the checkout process. If you forget to enter the Promo Code, regularly displayed pricing will be in effect. 
Planet Sauna will not be responsible for any differences in pricing or amount charged when customers fail to enter a Promo Code.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item.